Privacy

Data controller

Botler360 Ltd, Hamilton House, Mabledon Place, London WC1H 9BB, United Kingdom. For any question about your data: À COMPLÉTER.

Data we process

Your account: name, business email address, agency, telephone if provided; and the access request you filled in.

Your use: sign-ins (date, method), tours priced, quotes, option requests and offers created, with the “I have checked these points” confirmation (date and account).

Your conversations with Rosa, the artificial intelligence assistant: questions, answers and questions forwarded to the team; by voice, the conversation is transcribed and kept.

Purposes and legal basis

Providing the service your agency asked for (accounts, quotes, options, offers), securing it, reviewing and improving Rosa’s answers, and answering your requests. Legal basis of each processing: À COMPLÉTER.

Service providers

Google Cloud: hosting and database (europe-west1 region). Google: the Gemini model (Vertex AI) behind Rosa’s answers. Brevo: sending emails. Google or Microsoft: only if you choose to sign in with them. Transfers outside the European Economic Area and the United Kingdom, and safeguards: À COMPLÉTER.

With each option request, the destination’s ground handler receives your agency’s name and the group’s name (without contact details).

Retention periods

Usage log: 13 months. Conversations with Rosa: 24 months. Sign-in session: 30 days at most. Accounts, quotes and option requests: À COMPLÉTER.

Cookies and browser storage

One strictly necessary cookie keeps your session; a temporary cookie is used while signing in with Google or Microsoft, and another remembers the language you chose. Your browser also keeps, for itself only, the margin you entered, the currency and rates chosen for your client, your terms of sale and your choice to hide Rosa’s bubble. No advertising or audience measurement cookies.

Your rights

You can ask for access to your data, its rectification or erasure, object to a processing, or ask for its restriction or portability, by writing to À COMPLÉTER. You can also complain to the supervisory authority: the ICO in the United Kingdom, or the CNIL in France.